Privacy policy

EdgePro Formwork Solutions respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, who we share it with, and your rights. Our store is hosted on Shopify.

What we collect

  • Contact details you give us through our contact and quote forms or newsletter signup: name, email address, phone number (always optional) and job title.
  • Order information when you buy from us: name, billing and shipping address, email, phone number if provided, and payment details. Payments are processed securely by our payment provider; we never see or store your full card number.
  • Usage information about how you use our website, collected through cookies and similar tracking technologies.

How we use your information

  • To process and deliver your orders and respond to your enquiries.
  • To provide you with information about our products and services.
  • To send you marketing emails if you have signed up. You can unsubscribe at any time using the link in any marketing email.
  • To improve our website and marketing.

Who we share it with

We do not sell, trade or rent your personal information to third parties. We share information only with service providers who help us operate this store and deliver your orders:

  • Shopify, which hosts our store and processes orders. See the Shopify Consumer Privacy Policy for how Shopify handles your information.
  • Klaviyo, our email platform. Newsletter and form signups are stored and processed there so we can send you the emails you asked for.
  • Shipping carriers, who receive your name, delivery address and contact details to deliver your order.

Cookies

We use cookies and similar technologies to keep your cart working, understand how the site is used, and improve it. You can control cookies through your browser settings.

Security and retention

We take reasonable measures to protect your personal information from unauthorised access, use or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We keep personal information only as long as we need it to provide our services and meet our legal obligations.

Your rights

You may request access to, correction of, or deletion of your personal information. You may also object to or restrict our processing of your information. To exercise these rights, or for any questions or concerns about our privacy practices, contact us at sales@edgeproformwork.com.au or call 1300 085 365.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We encourage you to review this policy periodically.

Contact

EdgePro Formwork Solutions, 5/8 Distribution Court, Arundel QLD 4214. Email sales@edgeproformwork.com.au or call 1300 085 365.